Refund policy

Returns and refunds

We want you to be satisfied with your Coffee Inc. order. Because coffee, tea, supplements, and other ingestible products are perishable or safety-sensitive, they are final sale unless they arrive damaged, defective, contaminated, expired, or different from what you ordered.

Damaged, defective, or incorrect items

Contact us at info@coffeeinc.com within 7 days of delivery. Include your order number and clear photos of the product, packaging, shipping label, and damage or issue. We will review the claim with the fulfillment supplier and, when approved, arrange a replacement or refund.

Equipment and non-consumable accessories

Unused, unopened, and undamaged equipment or accessories may be eligible for return within 30 days of delivery. Original packaging, manuals, accessories, and proof of purchase are required. Return shipping may be deducted from the refund unless the item was damaged, defective, or incorrect.

Return authorization required

Do not mail a return to the Coffee Inc. business address or to the address shown on a parcel without authorization. Products are fulfilled by approved suppliers and the correct return destination can vary. Email info@coffeeinc.com first. If accepted, we will provide instructions and the authorized return address. Unauthorized returns may not be received or refunded.

Cancellations

Orders may be cancelled only before the supplier begins processing or fulfillment. Contact us promptly; we cannot guarantee cancellation after an order is submitted.

Refund timing

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing, plus any additional time required by your bank or card issuer. Original shipping charges are non-refundable except when required by law or when the item was damaged, defective, or incorrect.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.