Shipping policy

Shipping Policy

Effective date: July 16, 2026

Supplier-direct fulfillment

Coffee Inc. is an inventory-free retailer. Products are stored, packed, and shipped directly by approved suppliers. This helps us offer a broader selection, but items in the same order may ship separately and arrive on different days.

Processing and delivery estimates

Processing time is shown on the product page when available and commonly ranges from 1 to 5 business days. Estimated carrier delivery within the contiguous United States is commonly 3 to 10 business days after processing. International delivery, where offered, commonly takes 7 to 21 business days after processing. These are estimates, not guarantees; supplier, carrier, weather, customs, holiday, and address issues can cause delays.

Shipping charges

Available shipping methods and charges are shown at checkout. A free-shipping offer may apply to eligible products or destinations. When shipping is included in the product price, no separate shipping charge will appear.

Tracking and split shipments

Tracking is emailed when supplied by the fulfillment partner. Tracking may take up to 48 hours to update. Separate packages may have separate tracking numbers.

Addresses

Customers are responsible for entering a complete and accurate delivery address. Contact info@coffeeinc.com immediately if a correction is needed. We cannot guarantee changes after supplier processing begins. Additional costs caused by an incorrect or undeliverable address may be the customer's responsibility where permitted by law.

International orders

Customers are responsible for import duties, taxes, brokerage, or customs charges not collected at checkout. Product and destination restrictions may apply. Orders refused at customs may not be refundable until returned and accepted by the supplier, less non-refundable charges where permitted by law.

Lost, damaged, or incorrect deliveries

Contact us within 7 days of delivery for damaged or incorrect items, or promptly if tracking shows delivered but the parcel is missing. Include your order number and, for damage or errors, photos of the product, packaging, shipping label, and issue. We will work with the supplier and carrier to investigate and provide an approved replacement or refund.